EMC - forgot password

From powerlink here is the required procedure for "I forgot my password". The possibly tricky bit is that it appears to say that you will need to connect to the serial port on the SP (DB-9 cable, probably similar to what you would use for configuring network gear):

"You must use a serial connection for the following procedure to work:
Establish a PPP connection to one of the storage processors (SPs).
Point your browser to this URL: http:// 192.168.1.1/setup
Click "Add a New Account."
Enter a user name and in the New Password Verification text box, type in the password again.
Click "Restart Management Server."

Note: You may need to restart Management Server on both SPs.

Point your browser to this URL: http:// <IP_address_ of _SP>

Log in to domain using the newly-set username and password.

Note: You also have the option of completely resetting domain security. However, if you select this option, you will destroy ALL domain information, including domain information for the master, other arrays, and portals. If you decide to reset domain security, replace Step 3 with the following:

Click "Reset Security" and confirm. (You must reset security on both SPs.)

Then perform all other steps as described.
Note: If the procedure does not work, connect to the master SP and re-run Steps 1 to 7."*

*this data is brought to you with no expressed or implied warranty of any kind.

In reading through the procedure I can easily imagine that the IP you connect to may be different than what they say if you have configured the SPs to a different net/subnet.